How do I choose my size?

  • To find your perfect fit, measure your foot from heel to toe in centimeters (cm) and refer to our sizing chart. For a looser fit, we recommend choosing one size larger.

Can I exchange if I ordered the wrong size?

  • Yes, you can! Please contact us via WhatsApp at +60111 098 9863 or through our contact form below. For more details, read our return/exchange policy here to ensure a smooth process.

What is the shipping time?

  • We strive to ship out orders within 1 business day (excluding weekends & PUBLIC HOLIDAYS).
  • Delivery time typically ranges from 2-5 working days, subject to the courier service's schedule.

What courier do you use?

We typically use DHL e-Commerce or NinjaVan for deliveries.

When will I receive the tracking number?

  • You will receive an order confirmation via email after placing your order.
  • Once we've successfully shipped your order, another email will be sent to you with the tracking number and the courier company details.

Payment & Invoices

What forms of payment do you accept?

We accept:

  • Credit Cards (Visa, MasterCard), Debit Card
  • Online Banking/ FPX
  • e-Wallets like GrabPay, Boost, TouchNGo, and Maybank QRpay.
  • Atome - Buy Now Pay Later with 0% Interest Free.


I'd like an invoice. Where can I get it?

Your invoice can be downloaded from the bottom of your order confirmation email.

Refund, Exchange & Return

Please read our policy here.

Delivery Responsibilities (in case of failed delivery)

We strive to ensure a seamless delivery experience for our customers. However, please note the following:

  • Incorrect Address: If a package is undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping.
  • Failure to Answer: If a delivery cannot be completed because the customer fails to answer call(s) from the courier during delivery attempts, the customer will incur the re-shipping fee.
  • Exceeded Delivery Attempts: After multiple unsuccessful delivery attempts, the customer will be liable for any re-ship costs if the issue is determined to be the customer's fault.

Please note: In any of the above situations, the customer will be responsible for bearing the re-shipping cost. We appreciate your understanding and cooperation.